Site usage

System requirements
Conditions of access
Disclaimer
Privacy and security statement

System requirements

The Standard Bank website is best viewed with a minimum screen resolution of 1024x768 pixels, using Internet Explorer 8 or higher and Firefox 3.0 or higher. Support for browsers is determined by statistics from out user community and is reviewed from time to time. We offer support for browsers at the following levels:

Full Support – We test the system thoroughly on these platforms to make sure all functionality works. Issues on these platforms are supported entirely. Problems on these browsers will be treated with priority and be resolved as speedily as possible.

Best Effort Support – We perform partial system tests on these platforms to make sure that the most important functionality (that activities directly related to placing trades) works. Issues on these platforms are supported on a best effort basis. We will endeavour to resolve problems on these browsers that are brought to our attention in the next release.

No Support – We do not test on these platforms. The application may work but we cannot guarantee that. We will consider issues on these platforms on a ad-hoc basis but cannot guarantee resolution.

Full Support

IE 8 on Windows

Best Effort Support

IE 9+ on Windows
Firefox 3+ on Widows
Safari on Windows
Chrome on Windows

No Support

IE 7 and below
Opera
Any other browser not mentioned above
All browsers on non-windows operating systems
All browsers on mobile devices

Click here for a free download of the latest Internet Explorer browser from Microsoft's website.
Click here for a free download of the latest Firefox browser from Mozilla's website.

PDF file format
Documents used in this website are stored in pdf format. If you don’t have a pdf reader you can download Adobe Acrobat Reader free from the Adobe website.

Conditions of access

The following terms and conditions of SBG Securities internet service applies:

SBG Securities (Pty) Limited ("SBG"), registration number 1972/008035/07, authorised user the JSE Limited (“JSE”), maintains this website (the "Site") and the services made available thereon ("Services").
By utilising any Service on this Site, you the user, agree that you have reviewed the Site in its entirety, that you have accepted the terms and conditions applicable to the Services, including all legal and regulatory terms and are conversant with and understand such terms and conditions and the applicable local legislation and regulations.
SBG reserves the right at any time to change or discontinue any aspect, service or feature of this Site or Services without notice.
All Services are subject, in addition to these terms and conditions ("Online Terms"), to the requisite terms and conditions of SBG in respect of each service.
You hereby warrant to us that you have the required legal capacity to enter into and be bound by contractual terms. Minors must be assisted by their legal guardians when reading these conditions. If you are unsure whether you have the legal capacity to enter into agreements, contact SBG for further information. Contact Details
Copyright subsists in this Site and the unauthorised copying, reproduction, distribution, dissemination, sale, publication or other use of this material and the trade marks, logos or service marks (whether registered or not) of SBG shall constitute an infringement of the relevant intellectual property laws.
While every care has been taken, no representation, warranty or undertaking (express or implied) is given and no responsibility nor liability is accepted by SBG or the Standard Bank Group or any affiliate, as to the accuracy or completeness of the information contained herein. All information is provided "as is" and should not be treated as profeassional or investment advice of any kind. Users must seek independent professional advice prior to taking any action based on the contents of the Site.
Nothing on this Site constitutes an offer or the solicitation of an offer for business or the sale or purchase of any security.
This Site has been prepared from resources believed reliable by SBG but SBG does not guarantee its accuracy or completeness.
The user acknowledges that it has read and accepted the terms of the Dealing Mandate and the Rules and Directives of the JSE applicable to the relevant Service used on this Site.
The user acknowledges that it has read and accepted the terms of the Dealing Mandate and the Rules and Regulations of the JSE Securities ! Exchange South Africa applicable to the relevant Service used on this Site.
The user authorises SBG to act on any instruction purporting to emanate from the user whether in written, electronic or any other format. SBG will not be required to authenticate any instruction and SBG shall not be held liable as a result of the unauthorised use of the user's PIN or Password, which must be kept secret and secure by the customer at all times.
SBG endeavours to place received orders from clients onto the market within 2 minutes. This is an indicative time within which SBG executes an instruction to trade. In so far as SBG takes longer than this estimated time, it will not be held liable to the client for any loss sustained in whatsoever manner.
SBG will use its reasonable endeavours to carry out all securities related instructions received from the user through this Site. However, the user shall not hold SBG liable for, and hereby indemnifies SBG against, any claim arising from the late or delayed processing of the user's instructions, the user agreeing that any such instruction issued through this Site is solely at the user's risk.
The investment services and information available on the site are only available to residents of the Republic of South Africa (RSA) and legal entities incorporated in terms of the laws of the RSA (collectively referred to as “RSA residents”). Any use or attempted use of the services by any one lese could result in civil action or criminal prosecution. Without prejudice to the foregoing, the use or attempted use of the services by persons or entities of the United States of America, Canada, the United Kingdom, Australia or Hong Kong are hereby expressly prohibited.
Users who access and utilise this Site do so on their own initiative and on their own risk, and are responsible for their own compliance with applicable local laws and regulations.
SBG reserves the right to reject, in its sole discretion, any application for services contained on this Site. The user acknowledges that a credit risk enquiry may be undertaken by SBG and the user hereby grants its consent thereto.
SBG is reliant in certain circumstances on services provided by third parties over which SBG has no control. The user agrees that it will not hold SBG liable for any loss whatsoever, howsoever caused, occasioned through the use of the Service on this Site, the user making use of this Site at its sole risk. We may also use the services of other organisations to provide information on the Site. We have no control over this information and make no representations or warranties of any nature as to its accuracy, appropriateness or correctness. You agree that such information is provided "as is" and we will not be directly or indirectly liable for any damages that may arise from your reliance on it. All quotes, news, market information or data shown on the Site by way of live information feeds are delayed by at least 15 minutes unless otherwise stated. You should always select the "refresh" or similar page update function on your Internet browser to ensure that the information you are viewing is the most current.
This Site may contain links to other websites with information and material produced by other parties. While we try to provide links only to reputable websites, we cannot accept responsibility or liability for the information provided on other websites. A link from our Site to any other website does not mean that we have scrutinised or endorsed the owners or administrators of the websites or their business or security practices and operations.
Nobody may establish a hyperlink, frame, metatag or similar reference, whether electronically or otherwise (collectively referred to as linking), to this Site or any subsidiary pages before receiving our prior written approval, which may be withheld or granted subject to the conditions we specify from time to time. An application for linking must be submitted to Contact Details. Once received we will do our best to respond and enter into further discussions with you. If you don't get a written response from us within five business days, consider your request rejected. Breach of these conditions entitles us to take legal action without prior notice to you and you agree to reimburse the costs associated with such legal action to us on an attorney and own client scale.
We retain all copyright and other intellectual property rights in all material, including logos and other graphics and multimedia works published on or via the Site. You are authorised to view and download one copy to a local hard drive or disk, print and make copies of such printouts, provided that:

the material is used for considering use of the online services and for no other commercial purposes;
any reproduction of our proprietary material from this Site or portion of it must include our copyright notice in its entirety.

The logos and trademarks shown on this Site are our registered and unregistered trademarks or that of third parties. Nothing on this Site should be construed as granting any licence or right to use any trademark without our prior written permission and/or that of third parties, as the case may be. You may not, without our prior written permission, use our intellectual property or that of third parties for any other purposes. An application to use our intellectual property must be submitted to Contact Details. Upon receiving your application we will do our best to respond and enter into further discussions with you. If you don't get a written response from us within five business days, consider your request rejected.
Irrespective of the existence of copyright, you acknowledge that we are the proprietor of all material on the Site, whether it constitutes confidential information or not, and that you have no right, title or interest in any such material.
Share and portfolio quotes that are accumulated in the "Quotes Bank" are non refundable and non exchangeable/transferable. Any unused credits can not be redeemed upon termination of this service. Any debits will be charged to your account in accordance with the mandate. A maximum of R100 worth of quotes can be accumulated at anytime.
SBG, or the Standard Bank Group or any affiliate shall not be liable for any interruption, malfunction, downtime or other failure of or in this Site or any component part of the Site for whatever reason.
We may modify, suspend or discontinue the Site, whether temporarily or permanently, without notice. We may also impose limits or conditions on the right to certain services, features or functions and we may restrict access to parts of or all of the services on the Site.
Our commitment to your privacy and the security of your personal information is outlined in our Privacy and security statement.
SBG may amend these Online Terms from time to time. By accessing this Site you are bound to the version of the Online Terms published here at the time of any visit to this Site. You agree to view the current version each time you access the Site. A certificate signed by the administrator responsible for maintaining this Site will be prima facie proof of the date of publication and content of the current version and all previous versions of the Online Terms.
All claims instituted by you against SBG, or the Standard Bank Group or any affiliate arising as a result of your use of the Site or on the interpretation of these Online Terms, (other than where an interdict is sought or urgent relief may be obtained from a court of competent jurisdiction), will be submitted to and decided by arbitration. That arbitration will be held with only the parties and their representatives present at the offices of the Arbitration Foundation of Southern Africa, Sandton, Gauteng, South Africa. The arbitration will be governed by the rules of the Arbitration Foundation in terms of South African law and will be heard by an arbitrator or arbitrators appointed by the foundation. Either party will be entitled to have the award made an order of court of competent jurisdiction. The parties will keep the evidence in the arbitration proceedings and any order made by any arbitrator confidential unless otherwise contemplated.
The arbitrator will have the power to give default judgement if any party fails to make submissions on due date and/or fails to appear at the arbitration. SBG may institute action against you in any court with appropriate authority.

These terms and conditions are governed by and construed in accordance with the laws of the Republic of South Africa.

Disclaimer with respect to Profile Media content on this Site

SBG and Profile Media Group (Pty) Ltd have entered into an agreement whereby Profile Media Group (Pty) Ltd supplies company fundamental data to the Site. By entering this service you acknowledge and accept that you know and understand the contents of the terms and conditions applicable to this service and you confirm by entering this Site that you are bound by the terms and conditions. If you do not understand the contents of the terms and conditions or if any of the terms and conditions are unacceptable, you should exit and should not make use of the service.
You hereby indemnify Profile Media Group (Pty) Ltd against any demand, claim or action against the company relating to or in connection with any use of the information, data, or opinion supplied, whether such demand, claim or action arises directly or indirectly.

Disclaimer with respect to JSE content on this Site

The source of some information is the JSE ("JSE"). JSE and the JSE logo are trade marks of the JSE.
Such information is the proprietary information of the JSE. All copyright subsisting in the information vests in the JSE. All its rights are reserved.
SBG is licensed by the JSE to publish the information on a delayed and live basis. The JSE shall not be responsible for any error or omission in the information. All copyright and database rights in the information belong to the JSE. Re-distribution of the data comprising the information is not permitted without the express prior written consent of the JSE. You agree to acquaint yourself with and comply with any restrictions or conditions imposed upon the use, access, or storage of the information as may be required by the JSE or SBG including the condition that in certain circumstances you will be required to enter into a separate agreement with the JSE or SBG.

Disclaimer

No material or publication on this website constitutes an offer or the solicitation of an offer for the sale or purchase of any security. Whilst we have taken care to ensure that the content and services on this site are accurate, we do not warrant that the site, any tools such as calculators, software, information, content or other services will be error-free or will meet any particular criteria of accuracy, completeness, reliability, performance or quality. and expressly disclaim all such implied warranties. Whilst all reasonable precautions have been taken we do not warrant that this site or any downloads via this site are free from viruses or destructive code. We and any of our affiliates, shareholders, agents, consultants, directors, officers or employees are not liable for any damages whatsoever relating to your use of this site or the services offered or information made available on this site or your inability to use this site or any of the information or services.

This includes without limitation any direct, indirect, special, incidental, consequential or punitive damages howsoever arising and regardless of whether we were advised of the possibility of such loss or damage. While every care has been taken in publishing information on this site, no representation, warranty or undertaking (express or implied) is given and neither responsibility nor liability is accepted by SBG Securities and any member of the Standard Bank Group or its employee and agents as to the accuracy of the information contained herein. SBG Securities and no member of the Standard Bank Group can be held liable for the use of and reliance on these opinions estimates and findings. All opinions estimates and findings contained on this site may be changed after publication at any time without notice. The information contained on this site is not intended as advice.

Should the information lead you to consider entering into any transaction in relation to the financial product you must take note of the following: there are intrinsic risks involved in transacting in any products; no guarantee is provided for the investment value in a product; any forecasts based on hypothetical data are not guaranteed and are for illustrative purposes only; returns may vary as a result of their dependence on the performance of underlying assets and other variable market factors; past performances are not necessarily indicative of future performances; unless a financial needs analysis has been conducted to assess the appropriateness of the product, investment or structure to your unique particular circumstances, we caution you that there may be limitations on the appropriateness of the information for your purposes and you should take particular care to consider the implications of entering into the transaction, either on your own or with the assistance of an investment professional.

There may be various tax implications to consider when investing in the product and you must be aware of these implications before investing. SBG Securities and the Standard Bank Group does not accept liability for the tax treatment by any court or by any authorities in any jurisdiction in relation to any transaction based on the information. It is strongly recommended that individual tax advice be sought before entering into any such transaction. Members of the Standard Bank Group, Standard Financial Markets and the Standard Bank Group or any affiliate, their directors officers and employees may have long or short positions in currencies or securities mentioned on this site or related investments, and may add to, dispose of or effect transactions in such currencies, securities or investments for their own account and may perform or seek to perform advisory or banking services in relation thereto.

The contents of this site may not be copied or reproduced in whole or in part without the prior consent of Standard Financial Markets or the Standard Bank Group. The investment services and information (the "services") available on this website are only available to residents of the Republic of South Africa ("RSA") and legal entities incorporated in terms of the laws of the RSA (collectively referred to as "RSA residents"). Any use or attempted use of the services by any one else could result in civil action or criminal prosecution. Without prejudice to the foregoing, the use or attempted use of the services by persons or entities of the United States of America, Canada, the United Kingdom, Australia or Hong Kong are hereby expressly prohibited.

Privacy and security statement

Your right to privacy and security is very important to us. We, SBG Securities (Pty) Ltd ("SBG"), treat personal information obtained through the use of this website as private and confidential and are committed to providing you with secure access to our online services.
We voluntarily subscribe to the principles sect out in Section 51 of the Electronic Communications and Transactions Act, 25 of 2002, which govern the electronic collection of personal information.

Your privacy

How we use the personal information we collect?
We need to collect personal or other information if we are to meet our obligations to you, to follow your instructions, to inform you of new services and to ensure that our business is geared towards your needs.

Use of technology to monitor your use of our website
We gather and analyse information on our visitors' routine use of this website. We use this information to monitor which areas of the website are most frequently visited, to assist us to continue developing a value-added service. This information is pooled so individual personal information, behaviour or patterns cannot be identified.

Cookies
On some parts of our website we use so-called "cookie" technology. Cookie technology consists of small pieces of data or a small text file which is given to your browser by our webserver when you visit our website. This data is stored on your browser. The cookie is sent back to our webserver each time you visit our website. Cookies are not computer programs and do not run on a computer like programs do. They cannot gather information or function on their own. They cannot collect any personal information about you or your machine and cannot gather data or information about what you do on the Internet. Cookies merely enable us to provide a more valuable online experience to you. While you can set up your Internet browser to disable cookie technology, we do not recommend that you do this since some parts of this website and our online services may not function properly, or at all.

Third parties
Whenever we commission other organisations to provide support services to us, we will bind them to our privacy policies as far as they may be required to have access to our customers' personal information to perform such services. Our website may contain links to or from other sites. While we try to link only to sites that share our high standards and respect for privacy, we are not responsible for the content or the security or privacy practices employed by other sites. We recommend that you always read the privacy and security statements on such sites.

When we will disclose personal Information without consent?
We will not disclose personal information to anyone outside SBG without your permission unless:

we are compelled to do so by law or in terms of a court order;
it is in the public interest to do so; or
it is necessary to protect our rights.

Storing personal information
Personal information we collect via the website is stored in a secure environment and is not available to any person outside SBG.

Our security practices
We are committed to providing secure online services. As such, all interactions with our transactional sites are protected through encryption that complies with international standards. Encryption is used to protect the transmission of your personal information when completing online application forms. Our Internet servers are protected by firewalls and intrusion detection systems. Access to information on these servers is restricted to authorized personnel only.

We have also employed the services of independent security experts to test and advise us on the security of our systems. To ensure that you benefit from our security you should read the security tips we post on our site from time to time.

Privacy and security statements applying to specific online services
Different online services and The Standard Bank of South Africa Limited’s or any other bank entities may have their own privacy and security policies because the nature of their service or products demand a deviation from our general policy as set out herein. These specific policies will apply to and exclusively govern your use of the particular online or banking service.

Right to amend this privacy and security statement
We reserve the right to amend this privacy and security statement at any time. All amendments to this privacy and security statement will be posted on the website. Unless otherwise stated, the current version shall supersede and replace all previous versions of this privacy and security statement.

Questions
If you have any questions please contact your nearest branch:
Hyde Park Office
35 Morsim Road
Hyde Park
Johannesburg
Tel: +27 11 772 0200
Fax: +27 11 772 0201
E-Mail: [email protected]

Durban office
Standard Bank Centre Durban
Ground Floor, 1 Kingsmead Way
Kingsmead, Durban
Tel: +27 31 374 1000
Fax: +27 31 374 2027
E-Mail: [email protected]

Cape Town office
Protea Place, 3rd Floor
Cnr Protea & Dreyer Street
Claremont
Tel: +27 21 670 6400
Fax: +27 21 670 6442
E-Mail: [email protected]